Customer Support

Summary - Location

The Customer Support Analyst is a key member of the Implementation Team facilitating
new customer implementations, customer maintenance, other data processing and
problem resolution. The analyst will work closely with the Implementation Manager and
Customer Support Representatives to ensure a highly desirable customer experience.

1. Data entry, such as customer plan specifications, premiums, participant records, etc.
2. Implementation of new service agreements for both new and existing customers.
3. Maintenance of the customer's account.
4. Identify workflow process improvements and work with management and team to
   implement change.
5. Ensure highly coordinated communications with internal and external customers to
   optimize the Infinisource experience.
6. Additional duties as assigned.

Skills/Qualifications:

• Strong experience with Microsoft Office products
• Strong organizational and multi-tasking skills
• Ability to work effectively in a fast paced environment
• Ability to clearly communicate information both verbally and in writing
• Ability to manage time effectively, set priorities and meet deadlines
• Ability to learn and adapt to change
• Detail-oriented and a high degree of accuracy
• Problem analysis, troubleshooting and problem solving skills
• Ability to operate basic office equipment, e.g., computer terminals, printers, copy
  machines, telephone systems, facsimile machines
• Ability to access, operate and maintain various software applications.
• Ability to perform routine mathematical computations and tabulations accurately
  and efficiently

Current Openings for Customer Support Jobs at isolved